Frequently Asked Questions
Shopping
Use our filters to browse by age, type of toy, or theme. Each product page also includes detailed descriptions, benefits, and age recommendations to help you choose
Yes, we stock toys from beloved franchises like LEGO, Monster High, and more. Explore our collection to find toys your kids already love!
We focus on offering hard-to-find, exclusive toys that aren’t readily available in Canada. With educational value, creativity-boosting designs, and trusted brands, our selection stands out!
Shipping and Delivery
We know you’re excited to get your order! We process all orders within 1-2 business days, with delivery times depending on your location:
- Ontario: 2-3 business days
- Canada-wide: 3-7 business days
- Remote areas: 7-14 business days
Reliable, fast, and simple—just how it should be!
Yes! Enjoy free shipping on orders over $75 CAD. For orders under $75, a small shipping fee applies—keeping your shopping smooth and affordable.
Once your order ships, we’ll send you a tracking number so you can monitor your package from start to finish. No guesswork, just updates!
Returns and Exchanges
Use our filters to browse by age, type of toy, or theme. Each product page also includes detailed descriptions, benefits, and age recommendations to help you choose
We want you to love your purchase! If you’re not satisfied, you have 30 days to return items in their original packaging with proof of purchase. Check out our Refund Policy for more details.
Starting a return or exchange is simple. Just email us at info@canadastoyhub.com, and we’ll guide you through the process. We’re here to help!
Customer Support
Have a question? Reach out to us at info@canadastoyhub.com, and we’ll respond within 24 hours. We’re here to make your experience great!
At the moment, we’re focused on serving customers within Canada. However, if you have any questions, feel free to email us at info@canadastoyhub.com—we’re happy to assist!
If you need to make changes to your order, contact us at info@canadastoyhub.com as soon as possible. We’ll do our best to accommodate your request before the order is processed.
